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Re: Help error message

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Posted by Willis Dillon on October 22, 2002 at 13:47:52:

In Reply to: Re: Help error message posted by Mark on October 21, 2002 at 21:19:35:

: : Am upgrading from FMv5 to FMv6. Just installed FM v6 but can't use Help. Get error message "Microsoft Help has encountered a problem & needs to close. We are sorry for the inconvenience." Am using Windows XP. Installed FM v6 in same folder as FM v5. Other parts of program seem to work O.K.
: : In your preliminary instructions you said that the installation of v6 would overwrite v5. I still have v5 as well as v6 on my hard disk--both in the Fund Manager folder.
: : Can you help with Help?

: Hi Willis,

: Microsoft Help is a Microsoft product, and that is what is crashing. I don't
: think it is a generic problem with Microsoft Help, as it works when I test
: it on XP. Does the problem happen repeatedly? If you want, I can e-mail
: you a version 5 help file to see if that will open on your system? You might
: also try re-booting your PC to see if that clears up whatever the problem may be.

: Thanks,
: Mark
: --
: Mark Beiley
: Fund Manager, portfolio management software for Windows 95/98/ME/NT/00/XP
: /XP

Yes, it does happen repeatedly. Rebooting doesn't make any difference.
Another bit of information that may be relevant--as I stated previously both FMv5 & FMv6 are in the same folder. I thought that when I installed FMv6 it would overwrite FMv5. This did not happen as evidenced that both versions are now present. FMv5 will start up when activated--the Help utility shows the same error message when requested. Does the fact that both versions are present cause a conflict in Help? Perhaps I should delete the FMv5.exe file or must I use uninstall to get it out of the folder?


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