Re: Help error message
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Posted by Willis Dillon on October 23, 2002 at 08:21:13:
In Reply to: Re: Help error message posted by Mark on October 23, 2002 at 07:03:10:
: : : : Am upgrading from FMv5 to FMv6. Just installed FM v6 but can't use Help. Get error message "Microsoft Help has encountered a problem & needs to close. We are sorry for the inconvenience." Am using Windows XP. Installed FM v6 in same folder as FM v5. Other parts of program seem to work O.K.
: : : : In your preliminary instructions you said that the installation of v6 would overwrite v5. I still have v5 as well as v6 on my hard disk--both in the Fund Manager folder.
: : : : Can you help with Help?
: : : Hi Willis,
: : : Microsoft Help is a Microsoft product, and that is what is crashing. I don't
: : : think it is a generic problem with Microsoft Help, as it works when I test
: : : it on XP. Does the problem happen repeatedly? If you want, I can e-mail
: : : you a version 5 help file to see if that will open on your system? You might
: : : also try re-booting your PC to see if that clears up whatever the problem may be.
Tried opening the help file you e-mailed with the same results--crashes with the same error message when I double click it. Have checked my Fund Manager folder and both versions v5 & v6 are in the same folder. Incidently I notice the help file you sent me has 556 Kb. The one that is currently in my folder has 589 Kb. When I open v5 it is listed as Personal version 5.3.324, Registered to Willis D. Dillon, Serial No. XXXXX. When I open v6 it is listed as Personal version 6.0.324, Unregistered Evaluation Copy.
: : : Thanks,
: : : Mark
: : : --
: : : Mark Beiley
: : :
: : : Fund Manager, portfolio management software for Windows 95/98/ME/NT/00/XP
: : : /XP
: : :
: : Mark--
: : Yes, it does happen repeatedly. Rebooting doesn't make any difference.
: : Another bit of information that may be relevant--as I stated previously both FMv5 & FMv6 are in the same folder. I thought that when I installed FMv6 it would overwrite FMv5. This did not happen as evidenced that both versions are now present. FMv5 will start up when activated--the Help utility shows the same error message when requested. Does the fact that both versions are present cause a conflict in Help? Perhaps I should delete the FMv5.exe file or must I use uninstall to get it out of the folder?
: : Willis
: Hi Willis,
: Did you install FM6 to the same directory as FM5? It sounds like they
: are installed in different directories, otherwise you wouldn't be able
: to start both of them. Are you sure you're able to start both of the
: different versions? You probably still have an FM5 as well as a new FM6
: icon in the Start/Programs/Fund Manager menu, but they would both
: be pointing to the same executable if you install FM6 to the same directory
: as FM5. You can verify the version of the program you're running by
: using "Help/About..." from within the program. In any case, I don't think
: this should cause the problems with the help system crashing.
: Let me try e-mailing you the FM5 help file, and we'll see if that crashes
: the Help program.
: Mark Beiley
: Fund Manager, portfolio management software for Windows 95/98/ME/NT/00/XP