Re: Help error message
[ Q3 01 - Q1 03 Archive ]
[ Current Message Board ]
[ Archives ]
[ Search ]
Posted by Willis Dillon on October 25, 2002 at 21:50:58:
In Reply to: Re: Help error message posted by Mark on October 23, 2002 at 13:10:03:
: : : : : : Am upgrading from FMv5 to FMv6. Just installed FM v6 but can't use Help. Get error message "Microsoft Help has encountered a problem & needs to close. We are sorry for the inconvenience." Am using Windows XP. Installed FM v6 in same folder as FM v5. Other parts of program seem to work O.K.
: : : : : : In your preliminary instructions you said that the installation of v6 would overwrite v5. I still have v5 as well as v6 on my hard disk--both in the Fund Manager folder.
: : : : : : Can you help with Help?
: : : : : Hi Willis,
: : : : : Microsoft Help is a Microsoft product, and that is what is crashing. I don't
: : : : : think it is a generic problem with Microsoft Help, as it works when I test
: : : : : it on XP. Does the problem happen repeatedly? If you want, I can e-mail
: : : : : you a version 5 help file to see if that will open on your system? You might
: : : : : also try re-booting your PC to see if that clears up whatever the problem may be.
: : Mark--
: : Tried opening the help file you e-mailed with the same results--crashes with the same error message when I double click it. Have checked my Fund Manager folder and both versions v5 & v6 are in the same folder. Incidently I notice the help file you sent me has 556 Kb. The one that is currently in my folder has 589 Kb. When I open v5 it is listed as Personal version 5.3.324, Registered to Willis D. Dillon, Serial No. XXXXX. When I open v6 it is listed as Personal version 6.0.324, Unregistered Evaluation Copy.
: : Willis
: : : : : Thanks,
: : : : : Mark
: : : : : --
: : : : : Mark Beiley
: : : : :
: : : : : Fund Manager, portfolio management software for Windows 95/98/ME/NT/00/XP
: : : : : /XP
: : : : :
: : : : Mark--
: : : : Yes, it does happen repeatedly. Rebooting doesn't make any difference.
: : : : Another bit of information that may be relevant--as I stated previously both FMv5 & FMv6 are in the same folder. I thought that when I installed FMv6 it would overwrite FMv5. This did not happen as evidenced that both versions are now present. FMv5 will start up when activated--the Help utility shows the same error message when requested. Does the fact that both versions are present cause a conflict in Help? Perhaps I should delete the FMv5.exe file or must I use uninstall to get it out of the folder?
: : : : Willis
: : : Hi Willis,
: : : Did you install FM6 to the same directory as FM5? It sounds like they
: : : are installed in different directories, otherwise you wouldn't be able
: : : to start both of them. Are you sure you're able to start both of the
: : : different versions? You probably still have an FM5 as well as a new FM6
: : : icon in the Start/Programs/Fund Manager menu, but they would both
: : : be pointing to the same executable if you install FM6 to the same directory
: : : as FM5. You can verify the version of the program you're running by
: : : using "Help/About..." from within the program. In any case, I don't think
: : : this should cause the problems with the help system crashing.
: : : Let me try e-mailing you the FM5 help file, and we'll see if that crashes
: : : the Help program.
: : : Thanks,
: : : Mark
: Hi Willis,
: Did you rename the FM.exe file to have both installed in the same directory?
: As distributed, both V5 and V6 use the same filename (fm.exe), so they
: couldn't both exist in the same directory, unless you renamed the file?
: When you say they are in the same folder, what folder is this? Are they
: both installed to C:\Program Files\Fund Manager, or when you say the same
: folder, do you mean "Start/Programs/Fund Manager"?
: I don't think this has anything to do with the help program crashing though.
: I'm not sure what else to try. It sounds like it is a problem with the
: help program, and you'd have to try and get help from Microsoft on that.
: The other option is to try and re-install Microsoft help.
: Mark Beiley
: Fund Manager, portfolio management software for Windows 95/98/ME/NT/00/XP
Can I start over by saving my existing data files, uninstall the Fund Manager folder and its contents, reinstall FMv6 & copy the data files back to the FM folder? Perhaps making a fresh start might correct this. I don't know what else to try.