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Re: Help error message

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Posted by Mark on October 23, 2002 at 13:10:03:

In Reply to: Re: Help error message posted by Willis Dillon on October 23, 2002 at 08:21:13:

: : : : : Am upgrading from FMv5 to FMv6. Just installed FM v6 but can't use Help. Get error message "Microsoft Help has encountered a problem & needs to close. We are sorry for the inconvenience." Am using Windows XP. Installed FM v6 in same folder as FM v5. Other parts of program seem to work O.K.
: : : : : In your preliminary instructions you said that the installation of v6 would overwrite v5. I still have v5 as well as v6 on my hard disk--both in the Fund Manager folder.
: : : : : Can you help with Help?

: : : : Hi Willis,

: : : : Microsoft Help is a Microsoft product, and that is what is crashing. I don't
: : : : think it is a generic problem with Microsoft Help, as it works when I test
: : : : it on XP. Does the problem happen repeatedly? If you want, I can e-mail
: : : : you a version 5 help file to see if that will open on your system? You might
: : : : also try re-booting your PC to see if that clears up whatever the problem may be.

: Mark--
: Tried opening the help file you e-mailed with the same results--crashes with the same error message when I double click it. Have checked my Fund Manager folder and both versions v5 & v6 are in the same folder. Incidently I notice the help file you sent me has 556 Kb. The one that is currently in my folder has 589 Kb. When I open v5 it is listed as Personal version 5.3.324, Registered to Willis D. Dillon, Serial No. XXXXX. When I open v6 it is listed as Personal version 6.0.324, Unregistered Evaluation Copy.

: Willis

: : : : Thanks,
: : : : Mark
: : : : --
: : : : Mark Beiley
: : : :
: : : : Fund Manager, portfolio management software for Windows 95/98/ME/NT/00/XP
: : : : /XP
: : : :

: : : Mark--
: : : Yes, it does happen repeatedly. Rebooting doesn't make any difference.
: : : Another bit of information that may be relevant--as I stated previously both FMv5 & FMv6 are in the same folder. I thought that when I installed FMv6 it would overwrite FMv5. This did not happen as evidenced that both versions are now present. FMv5 will start up when activated--the Help utility shows the same error message when requested. Does the fact that both versions are present cause a conflict in Help? Perhaps I should delete the FMv5.exe file or must I use uninstall to get it out of the folder?

: : : Willis

: : Hi Willis,

: : Did you install FM6 to the same directory as FM5? It sounds like they
: : are installed in different directories, otherwise you wouldn't be able
: : to start both of them. Are you sure you're able to start both of the
: : different versions? You probably still have an FM5 as well as a new FM6
: : icon in the Start/Programs/Fund Manager menu, but they would both
: : be pointing to the same executable if you install FM6 to the same directory
: : as FM5. You can verify the version of the program you're running by
: : using "Help/About..." from within the program. In any case, I don't think
: : this should cause the problems with the help system crashing.

: : Let me try e-mailing you the FM5 help file, and we'll see if that crashes
: : the Help program.

: : Thanks,
: : Mark

Hi Willis,
Did you rename the FM.exe file to have both installed in the same directory?
As distributed, both V5 and V6 use the same filename (fm.exe), so they
couldn't both exist in the same directory, unless you renamed the file?

When you say they are in the same folder, what folder is this? Are they
both installed to C:\Program Files\Fund Manager, or when you say the same
folder, do you mean "Start/Programs/Fund Manager"?

I don't think this has anything to do with the help program crashing though.
I'm not sure what else to try. It sounds like it is a problem with the
help program, and you'd have to try and get help from Microsoft on that.
The other option is to try and re-install Microsoft help.

Mark Beiley

Fund Manager, portfolio management software for Windows 95/98/ME/NT/00/XP

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