Re: transaction retrieval

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In Reply to: Re: transaction retrieval posted by Michael Thoma on December 05, 2005 at 22:18:17:

: : : i am trying to download transactions for the first time from my Schwab account. I do full internet trading at Schwab and have total internet access to all Schwab features. Yet, when i try the transaction download, i get an error message "Signon Invalid (user name or password)". When i click OK, the Information Box comes up with the transmitted account number and user ID - both are correct. I have re-entered the info many times into this screen and continue to get the same error - i have done it with and without the hyphen in the account number.

: : : What am i doing wrong?

: :
: : Hi Richard,

: : You may need to go online to Schwab's site, and sign up for this service. Some
: : brokers provide a different account number and/or password for this feature.
: : Fund Manager uses the same technique as Microsoft Money and Quicken do, it
: : retrieves from the broker's Open Financial Exchange (OFX) server. Please search
: : for instructions on registering to use one of those products to download your
: : transactions. The same set of instructions would apply for Fund Manager. I
: : took a quick look, but without an account, I couldn't find it on their site.

: : Thanks,
: : Mark
: : --
: : Mark Beiley
: : Fund Manager, portfolio management software for Windows 95/98/ME/NT/00/XP/2003
: :

: I was trying to evaluate the software and am having the same problem. My account will download, but my wife's account will not. I really think it is on the Schwab side. They say you must web activate the account located on the sign on screen. I ended up getting the following message after typing in all the information.
: "! This SSN is listed for more than one owner on your account. Please call a Schwab representative to help you create a new Login ID." Their response was that they don't support Fund Manager. They don't need to since the software uses the same process as Quicken and other software.

: "Fund Manager uses the same technique as Microsoft Money and Quicken do, it retrieves from the broker's Open Financial Exchange (OFX) server."

: I am currently in an e-mail exchange. Reguardless of the software used, I shouldn't get the message above.

Hi Michael,

Sorry you're experiencing this hassle. Everything you said is correct, Fund Manager uses the same mechanism as Quicken/Money to retrieve, so if you have this trouble in Fund Manager you would also have this trouble in Quicken/Money, which Schwab says they do support. Another idea to help with the debug, and maybe get more support, is to download a free evaluation copy of Money, and reproduce the problem with that tool.

Thanks,
Mark
--
Mark Beiley
Fund Manager, portfolio management software for Windows 95/98/ME/NT/00/XP/2003

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