Ing Institutional Name Change

[12garyv]

Since Ing changed its name to Voya, FM has been unable to connect to my accounts. Are there new Retrieve settings that I may need?

Thanks for your help.
Gary.

[Mark]

Hi Gary,

Thanks for pointing this out. We've just released an update to address this. See:

viewtopic.php?f=2&t=3192

[12garyv]

Hi Mark,

I downloaded the update but I am still not able to connect. I am using the same username and password that works on the nestle.voyaplans.com website. I tried setting up a new sub-portfolio to see if that would work but no luck.

Appreciate any further help you can provide.
Kind regards,
Gary.

[Mark]

Hi Gary,

We've had reports of success from other users, but they had to use "username@ing" instead of "username@voya" to login. If you try that, does it work? Also, I assume you've selected the new "Voya Institutional Plan Services" interface, and not the "ING Financial Partners" interface?

[12garyv]

Hi Mark,
Thanks for your reply. I was still using Ing Financial Partners; Voya solved the problem.
Thanks.
Gary.