BNY Pershing

[frenchhill]

When I try to download transactions from Pershing Advisor Solutions (investor.pershing.com) it returns an error:

General Error
An unexpected error has occurred. Please try again later. If this problems persists, please contact your investment professional at Pershing Advisor Solutions LLC.

On the Pershing website, there is a new notice:

To improve login security, starting on October 17, 2025, you will be asked to select a contact method to receive a onetime passcode for every log in. With this security change, the "Remember My Device" option will no longer be available. To prepare, please validate your contact information for your onetime passcode retrieval. It is encouraged to provide more than one method to ensure a smooth login experience.

On the settings section of the Pershing website, there is a Quicken section where you need to Approve Quicken Device Registration.

I tried it with Quicken and it works once I approve it.

Does this mean FM will no longer be able to pull from this site?

Thank you!

[Mark]

Hi frenchhill,

Did you try it with FM once again after approving for Quicken?

[frenchhill]

Hi Mark,

Yes, I tried to access the same account and same error. Each Quicken file requires a new approval at the Pershing website.

[Mark]

What do you mean by "each Quicken file"? Once you approve an account, do you have to approve it each time you get transactions?

It does appear something has changed with this server. We may not be able to fix it, unless we can find someone at Pershing to talk to about this. Usually that is difficult to do...

[frenchhill]

I have several Quicken files and each has between 1 and 3 accounts in each file. Pershing only requires me to approve each file, not each account.

If you can find a fix, I would be eternally grateful.

Thanks

[Mark]

Hi frenchhill,

Thanks for the explanation. If you happen to have a point of contact at Pershing that may be able to direct us to get some support, that would be helpful. Without support from someone at Pershing I'm not hopeful we'll be able to fix it.

[dfens77]

Mark,

I'm pretty sure this is the same underlying issue with the NetXInvestor connection in FundManager. I get the same error message detailed by OP: "An unexpected error has occurred. Please try again later. If this problems persists, please contact your investment professional at Alight Financial Solutions".

The underlying platform is run by BNY Mellon/Pershing. I called their support and they said the Quicken interface now requires a passcode texted to your cellphone on each connection attempt.

I can attempt to email them to see if we can get some backoffice support. Is it even feasible for the transaction request dialog to pause after the attempt and prompt for the passcode from the user?

Thanks

[Mark]

Hi dfens77,

It isn't a feature in FM now (to wait and enter a code), as it isn't part of the OFX spec. I see the same issue with NetXInvestor from here with Fund Manager. I tested it in Quicken, and got a different error, but it doesn't appear to be working in Quicken either.

If you have a contact that is willing to talk to us about finding a solution, I'd be happy to talk with them, and see if we can figure out a solution.

[Mark]

Hi dfens77,

Please use "Help / FM on the Web / Check for Updates..." to download transaction module 279, which updates NetXInvestor. Try retrieving from NetXInvestor again after getting this update. If you still have troubles it sounds like you may need to "reauthorize Quicken" through NetXInvestor's website. There is some discussion of this for Quicken users here. I suspect that "authorizing Quicken" is just enabling your device to use their OFX server for your account, so it should work for Fund Manager as well.

[dfens77]

Mark,

That did the trick. Transactions importing with no issues now. Looks like the Quicken device registration expires every 60 days. I can live with that.

Thanks for the quick turnaround!

[Mark]

Hi dfens77,

Great, thanks for the confirmation.