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Failed to Retrieve Portfolio

Questions about updating prices or transactions in Fund Manager

Postby frenchhill » Thu Aug 20, 2020 7:55 am

I've been downloading from JP Morgan Private Bank for several weeks and now get this message:

Failed to retrieve portfolio.
Broker: J.P. Morgan Private Banking

My credentials are correct. I have the correct account numbers for all of the accounts.

Downloading from other institutions work fine.

Thanks,
Brian
frenchhill
 
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Postby Mark » Thu Aug 20, 2020 8:41 am

Hi Brian,

1) What transaction module are you using? (Help / About...)
2) Take a look at the "Help / Logs / Transaction Retrieve (Raw)..." log file. Does it offer any insight?
Thanks,
Mark
Fund Manager - Portfolio Management Software
Mark
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Postby frenchhill » Thu Aug 20, 2020 8:54 am

Hi Mark,

Thank you for the quick response.

I am using Transaction Module 239.

That particular log is blank.

Brian
frenchhill
 
Posts: 12
Joined: Thu Aug 20, 2020 7:51 am

Postby Mark » Thu Aug 20, 2020 11:42 am

Hi Brian,

Sounds like for some reason the connection may be failing since the log is blank. I just now tested things from here, and this broker is responding normally. If you use Internet Explorer to browse to:

https://ofx.jpmorgan.com/jpmredirector

Are you able to connect? Please use Internet Explorer and not your normal browser for this test.
Thanks,
Mark
Fund Manager - Portfolio Management Software
Mark
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Posts: 11252
Joined: Thu Oct 25, 2007 2:24 pm
Location: Chandler, AZ

Postby frenchhill » Thu Aug 20, 2020 1:43 pm

Hi Mark,

It comes back with Alive.

Should I reinstall FM?

Thanks,
Brian
frenchhill
 
Posts: 12
Joined: Thu Aug 20, 2020 7:51 am

Postby Mark » Thu Aug 20, 2020 1:45 pm

Hi Brian,

What if you use the New Portfolio Wizard in FM and enter in some test information (not your actual username/password/account), but just something fake to test the server with a new account. Do you get a response about an invalid signon?
Thanks,
Mark
Fund Manager - Portfolio Management Software
Mark
Site Admin
 
Posts: 11252
Joined: Thu Oct 25, 2007 2:24 pm
Location: Chandler, AZ

Postby frenchhill » Thu Aug 20, 2020 1:50 pm

Yes
frenchhill
 
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Postby Mark » Thu Aug 20, 2020 2:07 pm

So, it seems you can connect okay, but aren't getting any response when you use valid login credentials. At this point I'd suggest contacting the broker, and ask if they know why it may not be working. You can ask using the term "Quicken", as they won't support Fund Manager, but Quicken and Fund Manager use the same OFX interface.
Thanks,
Mark
Fund Manager - Portfolio Management Software
Mark
Site Admin
 
Posts: 11252
Joined: Thu Oct 25, 2007 2:24 pm
Location: Chandler, AZ


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