Problem with Vanguard Transactions

[Tnblade]

I have always been able to get my Vanguard Transactions to download but now I am getting a log on error in Fund Manager. It has logged me out of my VG account three times and I have had to have my password reset each time. I have changed the log on setting each time in FM after I changed my password. My other portfolios are downing fine. It is just VG.

Any advise on what the problem may be.

[Mark]

Hi Tnblade,

Are you using only letters and numbers in your password?

[Tnblade]

My password is letters and numbers.

I was able to download each fund separately, however, previously it did that automatically for me. But I'm still getting locked out when I try download all of the funds at VG simultaneously.

[Mark]

Hi Tnblade,

What do you mean by downloading each fund separately? The transaction retrieve works on an account (sub-portfolio) basis. You assign the transaction retrieve settings for a sub-portfolio, and everything under that account number is retrieved. You can't assign only an individual investment to retrieve, unless it is by itself in a sub-portfolio.

Maybe you have some sub-portfolio still set to retrieve that is using the old/wrong password? This could be the one failing, and causing your account to get locked out by Vanguard. Please check the transaction retrieve properties of all your sub-portfolios.