"Error in Investment Statement Transaction response "

[fmtg01]

Hi Mark,
Tried to do a routine transaction retrieve today and received the above error for my "Northern Trust-Investments" account. Clicked "OK" button an got a " processing error" message followed by a "failed to retrieve portfolio" message.
Professional Version 11.4; Quote module: 424; Transaction module:149
Have retried / restarted & retried/ checked that everything is up to date .. tried unchecking most filters .... same result
Any thoughts on how to resolve or workaround?
Thanks
tom

[Mark]

Hi Tom,

Can you send us the log files from this? We can take a closer look. For information on creating/finding the log files, please read the bottom of this page:

http://www.fundmanagersoftware.com/tintrtv.html

[fmtg01]

Hi Mark,
Been traveling for the last several days but retried Transaction retrieve on this account today to generate a log file but remarkably it worked fine. It must've been a Northern Trust problem that they have now fixed. Thanks for you quick response ..
tom

[Mark]

Hi Tom,

Great, glad it is working now. It does sound like it was probably a temporary problem with Northern Trust.