Fidelity Transaction Retrieve

by **Max** » Tue Dec 02, 2025 2:55 pm

When I tried to retrieve transactions today (12/2/25) from Fidelity I get the error

Failed to retrieve portfolio.

I have used the retrieve with Fidelity for years with no issue.
My retrieve functionality works normally with all other accounts including Schwab which is challenging at times.

My Fidelity credentials have not changed and I can log in to my accounts via my laptop with no issues.

I talked to Fidelity and they advised to contact Fund Manager

by **fmuser** » Tue Dec 02, 2025 3:04 pm

Me too.

FWIW, I'm running FM 2024.18.9.100 with transaction module 278. The transaction retrieve log shows this result (presumably from the Fidelity server):

<HTML><HEAD>
<TITLE>Access Denied</TITLE>
</HEAD><BODY>
<H1>Access Denied</H1>

You don't have permission to access "http://nbofx.fidelity.com/netbenefits/ofx/download" on this server.<P>
Reference #18.3ba03b17.1764712491.26b4a454
<P>https://errors.edgesuite.net/18.3ba03b17.1764712491.26b4a454</P>
</BODY>
</HTML>

by **Mark** » Tue Dec 02, 2025 5:08 pm

Yes, unfortunately it appears Fidelity has disabled their Open Financial Exchange (OFX) server that Fund Manager has been utilizing. They appear to have a new FDX server, but unfortunately we don't have access to it as of now. We hope to have some instructions available soon on how to import a CSV file downloaded from their website.

by **Mark** » Tue Dec 02, 2025 6:09 pm

We have made some instructions available for downloading and importing transactions from Fidelity. These instructions are here.

I realize this isn't as functional/convenient as the prior retrieval feature, but until we can get Fidelity to grant us access to their new FDX server this is an alternative. If you have an account with Fidelity please consider contacting them and voicing your support for them giving us access.

by **Max** » Thu Dec 04, 2025 7:41 am

Getting frustrated with Fidelity so I called to give them a ration of shit. At first they seemed clueless. After being transferred and put on hold several times, they committed to escalate the issue and contact Beiley software.

by **Mark** » Thu Dec 04, 2025 8:13 pm

There are a few threads on this issue, and I've been posting the latest updates here:

viewtopic.php?f=3&t=6938

I'm hopeful we're going to be able to fix Fund Manager to work with Fidelity's new FDX server. We have a meeting tomorrow, so we'll see...

by **Tintin** » Fri Dec 05, 2025 12:16 pm

Hi Mark, This is the reply I got from my Fidelity account manager:
------------------------------------------
Thank you for your emails. It is my understanding that automatic transaction downloads are no longer supported because Fund Manager does not use the required secure connection protocol established by Fidelity.

Here is a link to Fidelity.com that discusses how Fidelity uses a more secure data sharing method:

https://www.fidelity.com/securityh/third-party-app-protection

------------------------------------------

by **Mark** » Fri Dec 05, 2025 12:55 pm

Hi TinTin,

Please see my recent status update on this issue here.

by **Tom Kehrwald** » Sun Dec 07, 2025 9:41 am

Hi Mark, Good luck getting access to the FDX interface. In the meantime I am trying to use the .csv spreadsheet work around. I understand your logic in the spreadsheet mostly, but I am having some problems.
1. I need more mappings which I tried to enter as:
BILL PAYMENT SELL
DIRECT DEPOSIT BUY
DIRECT DEBIT SELL
Electronic Fund Transfer SELL
FOREIGN TAX PAID DIST_X
MUNI EXEMPT INT DIST_I
REDEMPTION PAYOUT BUY
SHORT-TERM CAP GAIN BUY
LONG-TERM CAP GAIN BUY

I can't get them recognized in the VLOOKUP.
2. Also the text string that gets picked up has a length of 8 (if I read the code correctly), but that is not enough characters to handle even your sample for foreign tax withheld versus vs foreign dividend.

I would greatly appreciate any help in getting the workaround to function for my case. I depend on FM reports. Thanks for the fine work you have done for the many years I have used FM. Tom

by **B2B_Investing** » Sun Dec 07, 2025 10:00 am

A thought as we go about this. Can someone post the number for the standard and 401k customer service numbers here? I would presume that (1) the average FM user oversees an above average level of assets and (2) collectively, not knowing the total number of FM users, this is a non trivial amount of assets. All of us calling into Fidelity (and I will cross post this on the Vanguard thread) is a meaningful critical mass of both accounts and assets.

Candidly, the ability to auto retrieve brokerage assets is a significant reason I use FM. It allows me to see my assets across brokers in ways the broker's universal dashboards which can connect to other financial institutions cannot. One of the great powerful advantages of FM is the time savings it gives me by not having to manage rout dataentry and lets me focused on the higher value tasks of actually managing the money not the data.

Thanks again for an amazing product Mark.

Jason

by **finmanjim** » Sun Dec 07, 2025 10:26 am

Merrill Lynch/Edge should also be included regarding auto-retrieve of transactions into FM.

Thanks.

Jim

by **Mark** » Sun Dec 07, 2025 10:51 am

Tom Kehrwald wrote:I can't get them recognized in the VLOOKUP.

Hi Tom,

The mappings only use the first 8 characters of the "Action" field in column D. This is because the Action field has something like:

YOU SOLD TEJON RANCH CO (TRC) (Margin)

So, by only putting the first 8 characters of this field in the Mappings lookup, it is only looking for:

YOU SOLD

So, if you put in:

BILL PAY

instead of:

BILL PAYMENT

that should allow the lookup to work for your modifications.

by **Tom Kehrwald** » Sun Dec 07, 2025 3:00 pm

Hi Mark, I am using the new "compatibility mode" spreadsheet with settlement-date in column R. However my downloaded Fidelity .csv file differs from your sample in columns J,K & L.
You have Quantity, Currency and Price as J, K & L
I have Currency, Price and Quantity as J, K and L.
Consequently the value transfers are wrong.
I might be able to modify your example to get my input to work.

On another note, can you publish a list of the transaction types (codes) you use in FM so I can use these for any mappings I need to add. They don't seem to match OFX dictionary.

I understand your point about how the spreadsheet uses the left-most 8 characters of the text of the .csv file "Action" to trigger the mapping. However, that doesn't seem like it will distinguish actual cases like between "direct debit" and "direct deposit". I'm still working on getting VLOOKUP to work.

Thanks for your quick reply. Tom

by **Mark** » Sun Dec 07, 2025 5:42 pm

Hi Tom,

I'm not sure why, but it seems different people are getting different columns of data downloaded. That sample I used for the helper spreadsheets came from a user. Maybe your preferences on their website are somehow different. Hopefully you can figure out how to modify it to be compatible with your CSV download.

A list of the possible values for the TRAN key are available in the online help for the generic transaction import.

Yes, the 8 character limit wouldn't work for those cases. Unfortunately the "Action" values used here aren't very conducive to being parsed. I'm sure adding support for these is possible, but it may complicate the equations needed. Some manual transaction entry may be easier.

by **Tom Kehrwald** » Sun Dec 07, 2025 5:47 pm

Thanks, Mark, this is exactly what I needed. I can get the conversion to work, I think. I'll let you know. Tom

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