Fidelity Transaction Retrieve

by **Max** » Tue Dec 02, 2025 2:55 pm

When I tried to retrieve transactions today (12/2/25) from Fidelity I get the error

Failed to retrieve portfolio.

I have used the retrieve with Fidelity for years with no issue.
My retrieve functionality works normally with all other accounts including Schwab which is challenging at times.

My Fidelity credentials have not changed and I can log in to my accounts via my laptop with no issues.

I talked to Fidelity and they advised to contact Fund Manager

by **fmuser** » Tue Dec 02, 2025 3:04 pm

Me too.

FWIW, I'm running FM 2024.18.9.100 with transaction module 278. The transaction retrieve log shows this result (presumably from the Fidelity server):

<HTML><HEAD>
<TITLE>Access Denied</TITLE>
</HEAD><BODY>
<H1>Access Denied</H1>

You don't have permission to access "http://nbofx.fidelity.com/netbenefits/ofx/download" on this server.<P>
Reference #18.3ba03b17.1764712491.26b4a454
<P>https://errors.edgesuite.net/18.3ba03b17.1764712491.26b4a454</P>
</BODY>
</HTML>

by **Mark** » Tue Dec 02, 2025 5:08 pm

Yes, unfortunately it appears Fidelity has disabled their Open Financial Exchange (OFX) server that Fund Manager has been utilizing. They appear to have a new FDX server, but unfortunately we don't have access to it as of now. We hope to have some instructions available soon on how to import a CSV file downloaded from their website.

by **Mark** » Tue Dec 02, 2025 6:09 pm

We have made some instructions available for downloading and importing transactions from Fidelity. These instructions are here.

I realize this isn't as functional/convenient as the prior retrieval feature, but until we can get Fidelity to grant us access to their new FDX server this is an alternative. If you have an account with Fidelity please consider contacting them and voicing your support for them giving us access.

by **Max** » Thu Dec 04, 2025 7:41 am

Getting frustrated with Fidelity so I called to give them a ration of shit. At first they seemed clueless. After being transferred and put on hold several times, they committed to escalate the issue and contact Beiley software.

by **Mark** » Thu Dec 04, 2025 8:13 pm

There are a few threads on this issue, and I've been posting the latest updates here:

viewtopic.php?f=3&t=6938

I'm hopeful we're going to be able to fix Fund Manager to work with Fidelity's new FDX server. We have a meeting tomorrow, so we'll see...

Fidelity Transaction Retrieve

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