Fund Manager
PORTFOLIO MANAGEMENT SOFTWARE
Contact Us

Fidelity transaction retrieval

Questions about updating prices or transactions in Fund Manager

Postby hipped1 » Fri Jan 31, 2025 7:51 am

I have been unable to retrieve transactions from my accounts at Fidelity the past 2 days. Immediately receive a message failed to retrieve portfolio. As I have not change my login credentials, it feels like there has been a change to the connection or perhaps the system is down. Has anyone else experienced similar issues?

Thank you
hipped1
 
Posts: 76
Joined: Tue Nov 17, 2015 1:10 pm

Postby Mark » Fri Jan 31, 2025 1:14 pm

Hi hipped1,

I don't have a live account to test, but testing it with a fake username/password generated a proper "signon invalid" error message, so their OFX server seems to be responding normally. Can you retrieve just one account, and then email me your log file as an attachment from "Help / Logs / Transaction Retrieve (Raw)..."?
Thanks,
Mark
Fund Manager - Portfolio Management Software
Mark
Site Admin
 
Posts: 11684
Joined: Thu Oct 25, 2007 2:24 pm
Location: Chandler, AZ

Postby hipped1 » Fri Jan 31, 2025 1:47 pm

This is the message from the log file

<HTML><HEAD><TITLE>General Error</TITLE></HEAD><BODY>General Error</BODY></HTML>
hipped1
 
Posts: 76
Joined: Tue Nov 17, 2015 1:10 pm

Postby Mark » Fri Jan 31, 2025 1:51 pm

Thanks for the log file. That isn't a normal OFX response (it is an HTML response). It seems like an issue with Fidelity. They are giving a normal OFX response upon failed login. Hopefully it is something they can correct soon. If you'd like to pursue it, you can try calling Fidelity, and ask them if there are any issues connecting to your account with Quicken (which uses the same OFX interface as Fund Manager).
Thanks,
Mark
Fund Manager - Portfolio Management Software
Mark
Site Admin
 
Posts: 11684
Joined: Thu Oct 25, 2007 2:24 pm
Location: Chandler, AZ

Postby hipped1 » Fri Jan 31, 2025 1:57 pm

I am able to download my positions through Quicken so it doesn't appear to be the OFX interface. Is it possible something is corrupted in my files that would create this issue in Fund Manager?

Thank you
hipped1
 
Posts: 76
Joined: Tue Nov 17, 2015 1:10 pm

Postby Mark » Fri Jan 31, 2025 2:01 pm

Can you download transactions in Quicken, or just positions? If you reconcile this account in Fund Manager, does that work?
Thanks,
Mark
Fund Manager - Portfolio Management Software
Mark
Site Admin
 
Posts: 11684
Joined: Thu Oct 25, 2007 2:24 pm
Location: Chandler, AZ

Postby hipped1 » Fri Jan 31, 2025 2:23 pm

I am unable to use the reconcile function on the Fidelity accounts in Fund Manager, I received the same error message.

I have one of my Fidelity accounts setup to download transactions to Quicken. I don't receive an error message when I updated that account just now.
hipped1
 
Posts: 76
Joined: Tue Nov 17, 2015 1:10 pm

Postby Mark » Fri Jan 31, 2025 2:34 pm

Thanks for the information. I'm not sure what is wrong. I confirmed Fund Manager and Quicken are both using the same OFX interface. I'm not sure why Quicken would work for you, but Fund Manager would not. I have had another user report this same issue, so it is not just you. I don't believe it is corrupted Fund Manager files. Nothing in Fund Manager changed here, so something has changed with Fidelity's OFX server. Hopefully it is a temporary issue that will get resolved soon.

One interesting thing is that when I test it from here it responds properly, but I'm not logging in with a valid username/password. Can you try this? Use "File / New Portfolio Wizard..." and create a new sub-portfolio and connect it with "Fidelity Investments" to retrieve transactions and positions, but enter a fake username/password (not your real information). When you do the step of retrieval, do you get a "signon" error? I'm trying to determine if you ever get a valid OFX response, or are you always getting that HTML General Error message.
Thanks,
Mark
Fund Manager - Portfolio Management Software
Mark
Site Admin
 
Posts: 11684
Joined: Thu Oct 25, 2007 2:24 pm
Location: Chandler, AZ

Postby hipped1 » Fri Jan 31, 2025 2:59 pm

I performed the test and received an error message "signon invalid, error occurred logging in"

I tested one of my existing Fidelity accounts in FM by changing the password in the retrieve settings to 1234, and received the same error message once I tried to retrieve transactions.
hipped1
 
Posts: 76
Joined: Tue Nov 17, 2015 1:10 pm

Postby Mark » Sat Feb 01, 2025 1:21 am

Hi hipped1,

Okay, thanks for the information. I'm currently out of the office, so we'll watch it for a few days, and see if it changes, and if anyone else reports a problem. If the problem persists we may need to obtain a live account to test with.
Thanks,
Mark
Fund Manager - Portfolio Management Software
Mark
Site Admin
 
Posts: 11684
Joined: Thu Oct 25, 2007 2:24 pm
Location: Chandler, AZ

Postby hipped1 » Tue Feb 04, 2025 5:18 am

It appears to be working this morning!
hipped1
 
Posts: 76
Joined: Tue Nov 17, 2015 1:10 pm

Postby Mark » Tue Feb 04, 2025 7:14 am

Hi hipped1,

Excellent, thanks for letting me know.
Thanks,
Mark
Fund Manager - Portfolio Management Software
Mark
Site Admin
 
Posts: 11684
Joined: Thu Oct 25, 2007 2:24 pm
Location: Chandler, AZ


Return to Prices and Transactions

Who is online

Users browsing this forum: No registered users and 2 guests

FundManagerSoftware.com | Search | Site Map | About Us | Privacy Policy
Copyright © 1993-2025 Beiley Software, Inc. All rights reserved.