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Etrade transaction retrieval

Questions about updating prices or transactions in Fund Manager

Postby Perry » Thu Sep 22, 2022 7:03 pm

Transaction retrieval from Etrade (and therefore reconciliation also) have quit working. Some accounts work once and then no more until a long time has passed. Use to work flawlessly.
Perry
 
Posts: 12
Joined: Fri Jun 22, 2018 7:17 am

Postby Mark » Fri Sep 23, 2022 7:57 am

Hi Perry,

Nothing has changed in Fund Manager for Etrade, and it seems to still be working okay from here, at least up until the login point. There may have been some issue with Etrade's OFX server. Hopefully they have resolved it, or it resolves soon. If you still have issues please email us the raw transaction retrieve log file from (Help / Logs) right after retrieving a problematic account.
Thanks,
Mark
Fund Manager - Portfolio Management Software
Mark
Site Admin
 
Posts: 10527
Joined: Thu Oct 25, 2007 2:24 pm
Location: Chandler, AZ

Postby Perry » Sun Sep 25, 2022 6:08 pm

I had not updated anything since July 21 due to family reasons. Last week was the first time I tried to update transactions since then. Currently, the first time I try it seems that most (but not all) accounts will retrieve transactions but then none will work a second time. I get "Failed to retrieve portfolio". If I wait a day then I most seem to work the first time but not all.
The (raw) long seems to be blank. The raw file will not attach below (I assume it is because it is blank). Its file date updates each time but it remains to be blank.
Perry
 
Posts: 12
Joined: Fri Jun 22, 2018 7:17 am

Postby Mark » Sun Sep 25, 2022 8:52 pm

Hi Perry,

The log file is overwritten for each account, so if you have a problematic account, retrieve just this one account, and then look at or email us the log file.
Thanks,
Mark
Fund Manager - Portfolio Management Software
Mark
Site Admin
 
Posts: 10527
Joined: Thu Oct 25, 2007 2:24 pm
Location: Chandler, AZ

Postby Perry » Mon Sep 26, 2022 7:18 pm

When I right click on a single account and select retrieve transactions it worked the first time but then it gives the error message and the log file "transaction retrieve (raw)" is still blank.
Perry
 
Posts: 12
Joined: Fri Jun 22, 2018 7:17 am

Postby Mark » Tue Sep 27, 2022 12:46 pm

Hi Perry,

What does the error message say on the second failed attempt?
Thanks,
Mark
Fund Manager - Portfolio Management Software
Mark
Site Admin
 
Posts: 10527
Joined: Thu Oct 25, 2007 2:24 pm
Location: Chandler, AZ

Postby Perry » Tue Sep 27, 2022 6:49 pm

It just says "Failed to retrieve portfolio"
Perry
 
Posts: 12
Joined: Fri Jun 22, 2018 7:17 am

Postby Mark » Tue Sep 27, 2022 10:21 pm

Hi Perry,

I'm not sure. Please give me a call at 480-705-0129 and we can take a look at it together.
Thanks,
Mark
Fund Manager - Portfolio Management Software
Mark
Site Admin
 
Posts: 10527
Joined: Thu Oct 25, 2007 2:24 pm
Location: Chandler, AZ


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