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Transaction retrieval problem at Schwab

Questions about updating prices or transactions in Fund Manager

Postby Mark » Mon Nov 16, 2020 7:32 pm

Hi Rodney,

I'm not sure what the problem is, and can't reproduce it here. Why don't you give us a call and we'll see if we can't figure it out.
Thanks,
Mark
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Postby newwood » Tue Nov 17, 2020 12:04 pm

I'm getting the same 12029 error message from Fido (with quote ver 557 and trans ver 241). But at least Schwab is now working!

Is there a fix for Fido?
Jack
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Postby Mark » Tue Nov 17, 2020 12:15 pm

Hi Jack,

There seems to be something specific to some people's computers causing an issue with Fidelity. Can you try starting Internet Explorer, and resetting the options under "Internet Options... / Advanced"?
Thanks,
Mark
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Postby newwood » Tue Nov 17, 2020 2:29 pm

Mark
So I tried that: no joy. I don't use IE as my default browser, but I brought it up and made that change and closed down other browser. Any other ideas (Fido never caused any problems in the past, so this is a mysteriously new problem).

Jack
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Postby Mark » Wed Nov 18, 2020 9:36 am

Hi Jack,

I am not sure. For some reason there are a handful of users with this problem, but we can't reproduce it here, and haven't figured out the problem yet. I suspect it is some setting in Windows, but I'm not sure. Fund Manager and IE both use the same WININET module in Windows to handle the HTTPS communications, so if something in that is broken it affects both IE and FM.

0) Are you sure you don't have any anti-virus or firewall program blocking access?
1) What version of Windows are you using?
2) What version of FM and transaction module are you using?
3) If you use IE to go here:

https://ofx.fidelity.com/ftgw/OFX/clients/download

It should reply with an HTTP 400 Bad Request if it is working. If you can't connect you'll get a different error message. You can try it with both IE and another browser to compare.
4) Do you have another PC you could test it from?
5) It might be worth trying to uninstall and re-install Internet Explorer 11. This might fix whatever setting is wrong.
Thanks,
Mark
Fund Manager - Portfolio Management Software
Mark
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Postby Mark » Wed Nov 18, 2020 9:48 am

I've created a new thread for this Fidelity Investments issue, as this thread was initially about Schwab. The new thread is here:

viewtopic.php?f=6&t=5527

Please post there with any questions/issues with using Fidelity.
Thanks,
Mark
Fund Manager - Portfolio Management Software
Mark
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Posts: 9550
Joined: Thu Oct 25, 2007 2:24 pm
Location: Chandler, AZ

Postby tommydom » Sat Nov 21, 2020 6:55 am

Today I noticed that I am missing a few SELL transactions in my retrieve for one position at Schwab. This is a position I have had over a year, and there is regular income being recorded in Fund Manager. I usually do an overlap of dates when I pull the transactions, and don't see them there (as I see on both Schwab and Quicken) even when I tried going back to a retrieve start date of 9/27/2020 (before the Schwab cutoff) to look for transactions not already recorded, and nothing comes up. I also unchecked that retrieve option and pulled again to see if there was something that happened when recording the original processing, but the missing transactions are still missing.

The logs (both parsed and raw) do not indicate any issues and only report a SELL transaction on 11/19/2020, and don't include the missing sell transactions. These missing transactions should have been recorded on 11/13/2020, 11/17/2020, and 11/20/2020.

I have also checked to see if there was anything wrong on the security properties, but nothing is coming up that I can see - CUSIP has been the same since 2019.

I'm going to go through my portfolios to see if there was anything else missing (I only do this once a quarter to make sure things are lined up across Fund Manager, Schwab, and Quicken).
tommydom
 
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Postby Mark » Sun Nov 22, 2020 11:09 am

Hi tommydom,

When you did your retrieve, did you request a date range covering these transactions in question? As a test, you can also temporarily un-check the option "Skip transactions already in FM" to just see everything that is being returned. If they aren't showing up there or in the log, then they aren't coming down from Schwab's OFX server for some reason.
Thanks,
Mark
Fund Manager - Portfolio Management Software
Mark
Site Admin
 
Posts: 9550
Joined: Thu Oct 25, 2007 2:24 pm
Location: Chandler, AZ

Postby tommydom » Tue Nov 24, 2020 6:37 am

Mark,

That's exactly what I did first when I noticed them missing. I normally overlap the transaction retrieve by a few weeks as Schwab will post transactions that are pre-dated to the record date, i.e. Broker/dealer transaction downloaded/recorded on 11/24 for 11/22 when it actually took place. So, they are not coming from Schwab either with the checkbox on or off.

I have not had a chance to dive deep into this, but will get some time today and get back with anything else I might turn up. I have a number of accounts and many positions, so it will take me some time to make sure 1) I didn't mess anything up, and 2) get things recorded properly if they aren't there. I will let you know what I find.

Tommy.

Mark wrote:Hi tommydom,

When you did your retrieve, did you request a date range covering these transactions in question? As a test, you can also temporarily un-check the option "Skip transactions already in FM" to just see everything that is being returned. If they aren't showing up there or in the log, then they aren't coming down from Schwab's OFX server for some reason.
tommydom
 
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Joined: Sun Apr 26, 2015 11:23 am

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