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Failure to retrieve transaction from fidelity

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Postby tslee0000 » Sat Feb 08, 2020 5:27 pm

I had problem retrieving transactions from fidelity IRA account this evening. Do other people have similar problem?
tslee0000
 
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Postby tslee0000 » Sat Feb 08, 2020 5:34 pm

The error message is:

‘Failure to retrieve portfolio for userid xxxxxxx and account# yyyyyyy’
tslee0000
 
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Joined: Fri May 10, 2013 6:33 pm

Postby tslee0000 » Sat Feb 08, 2020 5:51 pm

Talked to fidelity. They’re doing some maintenance over the weekend and that may affect the transaction retrieval. I wait until Monday to try again. Thsnks.
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Postby tslee0000 » Sun Feb 09, 2020 6:27 pm

Mark,
Just talked to Fidelity. The Rep told me the maintenance should have been finished. can you try to download transactions from Fidelity using Quicken (I don't have Quicken) and see if you still have the following error:

Failed to retrieve portfolio.
Broker:Fidelity Investments
Account Number: xxxxxxxx
User id: yyyyyyyy

I want to know if this is a Fund Manager problem or Fidelity transaction server problem (if Quicken doesn't work also). I'm using FM 2020.16.3, quote module 547 and transaction module 238. Thank you very much for your help in advance.

Tom Lee
P.S. No download problem with other Brokerage firms
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Postby tslee0000 » Mon Feb 10, 2020 6:42 am

Just to talked to Fidelity tech support this morning. They said there was nothing wrong with Quicken download on their end and told me to contact Quicken support. Of course, I don't have Quicken.

Can someone who has Quicken try to download transactions from Fidelity?

Mark, can you check to see if Fund Manager (the latest 2020 version) can download transactions from Fidelity?

It was working fine on Friday and suddenly stopped working. Very strange. Thank you for the help in advance?

Tom Lee
tslee0000
 
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Joined: Fri May 10, 2013 6:33 pm

Postby Mark » Mon Feb 10, 2020 9:11 am

Hi Tom,

Are you using "Fidelity Investments" or "Fidelity Netbenefits"? I just tested both here. I can confirm Fidelity Netbenefits works fine. With Fidelity Investments I can only test it with a fake account, and it properly replied that the login was invalid. So, it appears to be working okay as far as I can tell.

If you look at "Help / Logs / Transaction Retrieve (Raw)..." does that provide any insight? You can email me that log file if you'd like.

Are you accessing it from the US? I've seen in some cases certain IP addresses can be denied access, especially outside the US.

Have you tried erasing the account number, and retrieving?
Thanks,
Mark
Fund Manager - Portfolio Management Software
Mark
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Postby tslee0000 » Mon Feb 10, 2020 11:41 am

Mark,
Thanks for the quick reply. I was downloading from my IRA account.

You're right. I went overseas this weekend and the log said:
'
You don't have permission to access xxxxxx… client dowbnload … on this server...

This is the first time I had problem downloading from overseas and I'll talk to Fidelity again. Thanks.

Tom Lee
tslee0000
 
Posts: 29
Joined: Fri May 10, 2013 6:33 pm

Postby tslee0000 » Mon Feb 10, 2020 12:28 pm

Mark,

Problem solved. I just used a VPN service to go back to US and had no problem downloading transactions from Fidelity. Thanks again for quick action.

Tom lee
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Postby nebfinfm » Wed Feb 19, 2020 12:50 am

Mark, last couple weeks I have the same problem with retrieving from Fidelity:

Failed to retrieve portfolio.
Broker:Fidelity Investments
Account Number: xxxxxxxx
User id: yyyyyyyy

I was retrieving from Fidelity from overseas for many years without problem. Right now as Im writing this I accessed my Fidelity accounts (2) from overseas without problem.

Thanks nebfinfm
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Postby Mark » Wed Feb 19, 2020 7:33 am

Hi nebfinfm,

Fidelity's OFX server is not the same as their web server. Apparently, Fidelity is restricting access to their OFX server based upon location, as determined by your IP address. It has happened to multiple people. You can either use a VPN to connect to Fidelity's OFX server from a US IP address, or try calling up Fidelity, and asking them about it.
Thanks,
Mark
Fund Manager - Portfolio Management Software
Mark
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Location: Chandler, AZ

Postby nebfinfm » Thu Feb 20, 2020 9:54 am

Hi Mark, I have layman's follow-up question: how to set FundManager to connect Fidelity OFX with VPN? FYI I'm retrieving at the same time also from Ameritrade...
Thanks nebfinfm
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Postby aviator » Thu Feb 20, 2020 11:08 am

I use FM with a VPN flawlessly. Just select which country you want to connect through and that's it. I've used two different VPN services and each allows the user to select which country they want to connect through. From a users POV it makes no difference to FM whether a VPN is in use or not.
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Postby aviator » Sat Feb 29, 2020 7:27 am

Was unable to retrieve from Fidelity today. Are they down again?
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Postby Mark » Sat Feb 29, 2020 8:29 am

Hi aviator,

Are you using "Fidelity Investments" or "Fidelity NetBenefits". They both appear to be working from here. I could connect to both of them. Are you still having troubles? What is the error message?
Thanks,
Mark
Fund Manager - Portfolio Management Software
Mark
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Posts: 9452
Joined: Thu Oct 25, 2007 2:24 pm
Location: Chandler, AZ

Postby aviator » Sat Feb 29, 2020 12:48 pm

It's working now, but I was attempting to retrieve from Fidelity Investments this morning when the error occurred. Error message saying password wasn't recognized.
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