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intlog3.txt

General questions about using Fund Manager that do not fit into any other forum.

Postby 4Profits » Fri Feb 04, 2022 8:57 am

Mark I keep getting the attached Error when FM tries to retrieve prices. I have deleted the file and it comes ack and fails.

Thanks, Jim
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Postby Mark » Fri Feb 04, 2022 9:04 am

Hi Jim,

Does it always happen, or is it inconsistent? Do you maybe have some backup software that could be backing up this file, when FM is trying to open it for writing?
Thanks,
Mark
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Postby 4Profits » Fri Feb 04, 2022 1:40 pm

I have carbonite that runs but it has been running with FundManager for the past 5 years with no problem. I have marked the file to not be backed up and will monitor if it still happens.
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Postby 4Profits » Wed Feb 09, 2022 9:15 am

Mark,
I have let this run for a few days now with the file prohibited from being archived. I still get the same message almost every time FM does a price retrieval. This pauses the update until I acknowledge the error.

Jim
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Postby Mark » Wed Feb 09, 2022 9:43 am

Hi Jim,

Okay. I'm not sure what the problem is. When did this start happening? Is there anything else you can think of that would be trying to access this file?
Thanks,
Mark
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Postby 4Profits » Wed Feb 09, 2022 11:48 am

It has been about 3 weeks. I deleted it this morning to let FM Re-Create it. I also went through and removed all of my old options that FM was trying toi update and some Crypto that I moved to and from Yahoo. I will monitor it.
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Postby ManeeshAnneau » Tue Feb 15, 2022 12:05 am

Dear Mark,

Trust all good at your end.

I was reading through the message board and came across these issues.

As per my previous messages, I reckon I am facing the same issues and I have been unable to sort this out and none of my prices on local files have been updating, it has been nearly 2 months now (having to manually insert same, which is not convenient with the amount of local investments I have).

I discussed in previous messages I keep having the below message - as you recommended I have deleted and recreate the file but it is not resolving the issue so far.

I am not sure how to go about with the issue. Can you kindly assist please.

Thank you
Maneesha
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Screenshot 2022-02-09 at 09.07.32.png
intlog.txt
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Postby Mark » Tue Feb 15, 2022 9:24 am

Hi ManeeshAnneau,

If you delete the file, does it work for a while, or you can never get it to work?

I see your files are on OneDrive. If you pause syncing with OneDrive, and then delete the file, and try to retrieve prices, does it work?
Thanks,
Mark
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Postby ManeeshAnneau » Thu Feb 17, 2022 10:33 am

Actually Mark,

I had to stop using One drive so I moved all data "set data location" onto an external hard drive.

But even before that, the problem already existed and persisted. I thought that changing same from cloud mode the issue will be resolved but it's still there.

When I deleted the intlog.txt files and tried retrieving prices, it fails each time

To be more precise, only local file prices are not being updated following this issue.
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Postby Mark » Thu Feb 17, 2022 1:05 pm

Hi ManeeshAnneau,

When you are not using portable/cloud mode, your log file is written into the AppData folder for your user, as defined in Windows. Apparently it is that path in the error message for your user. It doesn't matter where your data files are saved, the logs are always written to that AppData location.

When you are in portable/cloud mode, it will be written to the "Logs" folder underneath where your FM.exe file is located.

Based on that error message, it does not appear you are using portable/cloud mode.

Are you saying you can retrieve prices okay, without an issue, but when you retrieve prices from "<local file>" this is the only time you get the error?
Thanks,
Mark
Fund Manager - Portfolio Management Software
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Postby ManeeshAnneau » Mon Feb 21, 2022 9:24 pm

Yes Mark,

Only the local files are not being update following this error messages.All other prices (not from local files) are fine.

I have tried both Portable/Cloud and none portable mode. but the issue persist.

Thanks,

Maneesha
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Postby Mark » Tue Feb 22, 2022 7:14 am

Hi Maneesha,

I'm not sure. Why don't you give me a call at 480-705-0129 and we can do a short web meeting, and I'll take a look.
Thanks,
Mark
Fund Manager - Portfolio Management Software
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Joined: Thu Oct 25, 2007 2:24 pm
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Postby ManeeshAnneau » Thu Feb 24, 2022 1:27 am

Sure Mark. Please note we are based in Mauritius (time zone difference) and we can schedule a call accordingly.

Let's speak and try resolve the issue.

Thank you,
Maneesha
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Postby Mark » Thu Feb 24, 2022 7:48 am

Hi Maneesha,

I've just sent you an email about this...
Thanks,
Mark
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