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Program Hang on closing portfolio

General questions about using Fund Manager that do not fit into any other forum.

Postby Mark » Mon Jan 20, 2020 4:23 pm

Hi Scott,

Thanks. Which sub-portfolio in that picture are you unable to close?
Thanks,
Mark
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Postby sbfree » Tue Jan 21, 2020 6:16 am

Good Morning
I had tried to delete the one labeled DM 403b Schwab that was a sub of All Accounts. The DM 403b Schwab portfolio was linked as a sub in the DM Retirement portfolio as seen in the screenshot from the previous message. Deleting all the investments in DM 403b Schwab did not resolve the problem.
scott

FM-subs2.JPG
FM-subs2.JPG (137.73 KiB) Viewed 3695 times
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Postby Mark » Tue Jan 21, 2020 6:51 am

Hi Scott,

Were you able to delete DM 403b Schwab after un-linking the other sub that was pointing to it? I believe you were on one computer, but were going to confirm on a second computer?

I've tried reproducing this situation, but so far haven't been able to reproduce the problem.
Thanks,
Mark
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Postby sbfree » Tue Jan 21, 2020 10:44 am

Haven't tried yet on the desktop that I normally use. Was successful on a laptop with a new install of FM and restoring files form desktop to it. Will get back after I get my backups in order. Distracted by prep work for preparing an IRS 1065.
scott
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Postby sbfree » Thu Jan 23, 2020 7:20 am

Hi Mark:
I deleted any portfolio that had linked subs. This let me delete the portfolios without value.
If you would like more explanation of how I had configured portfolios please let me know.
Scott
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Postby Mark » Thu Jan 23, 2020 9:31 am

Hi Scott,

Did you have to delete _all_ the link sub-portfolios before you were able to close that sub-portfolio? Or did you not try until you deleted all of them?
Thanks,
Mark
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Postby sbfree » Thu Jan 23, 2020 10:02 am

I did NOT make an attempt until all the portfolios with linked subs were gone.
s
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Postby Mark » Thu Jan 23, 2020 10:03 am

Okay, thanks for the help/information.
Thanks,
Mark
Fund Manager - Portfolio Management Software
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Postby sbfree » Thu Jan 23, 2020 10:08 am

I have a backup from before closing the portfolios. If you would like, I would try and redact out the security information and account update access and forward a backup file. I would need some guidance on how to do that.
scott
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Postby Mark » Thu Jan 23, 2020 10:30 am

Hi Scott,

That would be great. Here is what you can do:

1) Make a backup of where you're at now, with things fixed, so you can get back there easily. Use "File / Backup...".
2) Restore from a .FMB file where the problem existed. Open up the "Properties..." of each sub-portfolio with account number information and delete it, and also the "Transaction Retrieve Settings..." username/password.
3) Use "File / Save Portfolio" and then "File / Backup...".
4) Verify the program still hangs if you close the sub-portfolio. If so, send us the *.FMB from step #3, along with the name of the problematic sub-portfolio, so we can reproduce the problem here.
5) Restore from the backup made in step #1.
Thanks,
Mark
Fund Manager - Portfolio Management Software
Mark
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Postby Mark » Tue Jan 28, 2020 9:40 am

Hi Scott,

Thanks for sending the test case *.FMB file. This is very helpful. I too am able to reproduce the problem using this data. We'll get it fixed for the next release.
Thanks,
Mark
Fund Manager - Portfolio Management Software
Mark
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Posts: 11253
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Postby sbfree » Tue Jan 28, 2020 10:00 am

Glad to hear it and glad it is not a problem with my Win10 install. Was it the result of something I configured that was not an anticipated use?
s
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Postby Mark » Sun Feb 02, 2020 2:53 pm

Hi Scott,

Sorry for the delay in replying. It was a bug in the way we were closing sub-portfolios when linked subs were involved. It also required a certain configuration of the hierarchy to see this bug. We have fixed it for the next release.
Thanks,
Mark
Fund Manager - Portfolio Management Software
Mark
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Posts: 11253
Joined: Thu Oct 25, 2007 2:24 pm
Location: Chandler, AZ

Postby sbfree » Sun Feb 02, 2020 3:48 pm

Good to hear as an end user and as someone that's written some code, glad you found a fix so quickly. Thanks for the support.
scott
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