update sales in FM 14

by **chasw37** » Thu Sep 25, 2014 11:48 am

I have just upgraded to FM14. Entering sales of JANUS mutual funds, 1st two funds recorded the sales as entered. Subsequent sales would not register to the file.

by **Mark** » Thu Sep 25, 2014 12:07 pm

Hi chasw37,

What specifically are you seeing or not seeing? Are you getting some error message? Are you not seeing something in some window that you expect?

by **chasw37** » Thu Sep 25, 2014 3:24 pm

Mark, I entered sell transactions in the 1st two funds. After that, I did the same thing, entered and saved several more funds only to find when I checked total shares that the rest of the rest of the funds did not have the redemption recorded. As though they were not saved. Tried several times, but even though the entry seemed normal, the data was not saved.

by **Mark** » Thu Sep 25, 2014 3:27 pm

Hi chasw37,

It may be easier if you give us a call at 480-705-0129. We can do a quick online meeting to try and identify the problem.

by **chasw37** » Thu Sep 25, 2014 8:21 pm

Will do - Monday best for you?

by **chasw37** » Thu Sep 25, 2014 8:22 pm

Whoops, Friday - what time is best for you?

by **Mark** » Fri Sep 26, 2014 8:35 am

Anytime between 9am and 5pm PST is fine.

update sales in FM 14

Who is online