Error Retrieving Prices

[Stefan]

For the last 2 days, whenever I try to retrieve prices (with Yahoo as default) I get an error if I try to use the price retrieve button on the toolbar.

The system starts to retrieve, then slows down, and I see something like "Request 78 (123)" in the pop up window and the timer going. And then the action fails with the pop-up: "One or more servers were unable to retrieve any prices. Would you like to read the help file online ....".

However, if instead of clicking the price retrieve button I go to each subportfolio, right click and select "Retrieve selected prices", the operation completes instantly and successfully, for each one of them. If I try the Master Portfolio adn right click and select to retreive selected prices, the same thing happens as when I click the retrieve button.
Could you please help with this?

[Stefan]

I think I found the solution to this problem:

What seems to have caused the problem was that I had a subportfolio called TEST and I created a new subportfolio under it and created few new investments in it. FM than created the investement .dat files in a folder called TEST , which I had directly under "c:\", instead of creating these in my FM TEST folder which lives under "c:\users\stefan\documents\Fund Manager\Test".
So, when now I closed the subportfolio under Test, it apparently stopped retrieveing data for the investemnet in my c:\TEST folder and all goes OK. This is what I did. Why it had those manifestations is an issue to be looked at, I suppose.

Thank you,
Stefan

[Mark]

Hi Stefan,

The location of the investment file on your hard drive should not matter. It may be that these investments were assigned to a different quote server than you were expecting. You can override the quote server settings on a per-investment basis. If you open back up those problematic investments, take a look at their "Investment Properties... / Internet Retrieve" and see what server they are retrieving from. You can also create a Custom report with the field "Quote Server". Create the report at the top sub-portfolio and turn off sub-totals. You can then sort by this field from the "Sort" menu so you can quickly see where all your investments are retrieving from.

[Stefan]

Hi Mark,

Thank you! This clarified the issue.

I did open up these investments, and indeed they were trying to retrieve quotes from the wrong server. And this explains not being able to update prices, as you suggested:

More background:

I created these few investments manually instead of importing transactions. These are ETFs. I think that by default (which I didn't think to modify) they got Type: Bond and teh quote server assigned was indeed Finra - Bonds instead of Yahoo, which now explains everything.

Thank you!
Stefan