Vanguard Trans/Pos Retrieval Error

[sixbillionethans]

New user here, evaluating FM.
I'm having trouble accessing the transaction/position history from Vanguard.

I get the following prompt after I unsuccessfully try to follow the Portfolio Wizard:
"Vanguard server encountered an error."

Followed by:
"Failed to retrieve portfolio.
Broker: Vanguard Group
Account Number: XXXX
User ID: XXXX"

At this point my Vanguard account locks up due to failed login attempts.

I successfully retrieved data (albeit only 90 days) from Fidelity NetBenefits. Is there something unique about accessing Vanguard funds with FM?

[Mark]

Hi sixbillionethans,

Please make sure you have the latest transaction retrieve module (174). You can update by selecting "Help / Fund Manager on the Web / Check for Updates...", and accepting the update if one is available.

I just double checked the Vanguard transaction server, and it is working okay from here. If you still have this error with version 174, please let me know.

[sixbillionethans]

Thanks for the response, Mark.

It was a rather odd issue on my end. I had an 11-character User Name but perhaps they've recently changed to 10-character limit. Once I changed my login to 10 characters, it worked just fine.