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Error Retrieving Transaction from Schwab

Questions about updating prices or transactions in Fund Manager

Postby Stefan » Wed Oct 26, 2011 2:11 pm

Hello,
I've jsut updated to the latest transaction module. I now get this error when I try to retrieve transactions from Schwab:

Gneral Error
Unable to parse input. Account information may contain bad or invalid characters such as spaces.

The transcation retrieval works though with my other broker, only Schwab gives mne thsi with teh new transaction module. Please help!
Stefan
 
Posts: 85
Joined: Fri Dec 11, 2009 9:29 pm

Postby Stefan » Wed Oct 26, 2011 2:52 pm

To fix this error I have simply replaced the tranrtr.dll which I downloaded today (10/26/2011) with the old one dated 5/17/2011. This fixed the Schwab transaction download issue.

Please advise
Stefan
 
Posts: 85
Joined: Fri Dec 11, 2009 9:29 pm

Postby Mark » Wed Oct 26, 2011 3:31 pm

Hi Stephan,

There have been quite a few updates between 5/17 and 10/26. If you look under "Help / About..." what transaction module number are you now using that works okay?

Do you have any characters in your account number besides just numbers? See the "Properties..." of your sub-portfolio.

Can you send me the log files for both the working and non-working transaction module? In Fund Manager turn on "Options / General Preferences... / Other / Create Log Files When Importing Transactions". After doing a retrieve, look in your user's "AppData \ Roaming \ Fund Manager" folder, and send us the following files: ofxpost.txt and xmldump.txt. I will send you an email, so you can reply to that with these log files.
Thanks,
Mark
Fund Manager - Portfolio Management Software
Mark
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Location: Chandler, AZ

Postby Mark » Wed Oct 26, 2011 4:53 pm

Hi Stephan,

Thanks for your help on this. Version 152 of the quote module is now available via "Help / Fund Manager on the Web / Check for Updates...".
Thanks,
Mark
Fund Manager - Portfolio Management Software
Mark
Site Admin
 
Posts: 11819
Joined: Thu Oct 25, 2007 2:24 pm
Location: Chandler, AZ


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