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FM2014 ask for License Info each time

General questions about using Fund Manager that do not fit into any other forum.

Postby DKonigsbach » Wed May 14, 2014 9:56 pm

Since upgrading to Fund Manager 2014, each time I start Fund Manager it tells me that my evaluation period has expired. I re-enter the license information, it's accepted, and things are fine for the rest of the session.

Any idea what could be happening?

Thanks!!!!
Dan
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Postby DKonigsbach » Wed May 14, 2014 10:00 pm

Never mind! the .1 upgrade seems to have fixed it.

Sorry not to have tried that first.
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Postby DKonigsbach » Fri May 16, 2014 8:45 am

I spoke too soon. The problem is still happening.
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Postby Mark » Fri May 16, 2014 8:50 am

Hi DKonigsbach,

Sorry for the troubles. This issue should now be fixed. Please try entering it again one more time now, and if it happens again, email us a screen shot of the filled out license key dialog box, right before you press OK.
Thanks,
Mark
Fund Manager - Portfolio Management Software
Mark
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Postby DKonigsbach » Mon May 19, 2014 10:07 pm

Thanks, Mark! That seems to have done the trick.
DKonigsbach
 
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Postby Sauve949 » Tue Jun 03, 2014 7:34 am

Hi, I have the same problem as described when I start FM. I have to reenter my licence key every time. How can I fix the problem

Thanks

André
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Postby Mark » Tue Jun 03, 2014 8:08 am

Hi André,

Sorry for the troubles. Your license key should now be fixed. Please let me know if the problem persists.
Thanks,
Mark
Fund Manager - Portfolio Management Software
Mark
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Posts: 11300
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Postby Sauve949 » Wed Jun 04, 2014 5:27 am

Sorry Mark, but the problem still there.

Andre
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Postby Mark » Wed Jun 04, 2014 7:42 am

Hi Andre,

Did you enter it one more time, after I said it was fixed? If not, please try entering it once more, and see if that doesn't fix the problem. If that doesn't fix it, please email me (don't post it here) a screen shot of the filled out license key dialog, right before you press OK. I will send you an email, so you can reply to that directly with a screen shot if entering it once more doesn't work.
Thanks,
Mark
Fund Manager - Portfolio Management Software
Mark
Site Admin
 
Posts: 11300
Joined: Thu Oct 25, 2007 2:24 pm
Location: Chandler, AZ

Postby sharpaaa » Thu Jun 04, 2015 9:16 pm

I am suddenly having this same problem: "Evaluation period of Fund Manager has expired. ..." message.
I have version 2014.13.6, Quote Module 480, on Windows 8, 64-bit. The app always opens okay though, after I click OK and YES (to register online).

sharpaaa
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Postby Mark » Fri Jun 05, 2015 9:00 am

Hi sharpaaa,

Our records show you are not licensed for the 2014 series. You have a 12.x license, which I have just re-sent to you in an email now. You can either downgrade to 12.x and use your current license, or you can purchase an upgrade to the 2014 version, and you will receive a new 2014 license. The upgrade fee is $35 for your Personal version. To purchase an upgrade, go here:

https://www.fundmanagersoftware.com/register.html

and click on the blue "Buy Now" button, and fill out that form for 1 Personal Upgrade, which should come to $35.

If you do choose to downgrade, please note that the 2014 version uses a newer file format, that 12.x won't be able to read. You would need to restore from a backup created before you started using the 2014 version. To download the last 12.x version you can get that here:

https://www.fundmanagersoftware.com/download_old_fm.php
Thanks,
Mark
Fund Manager - Portfolio Management Software
Mark
Site Admin
 
Posts: 11300
Joined: Thu Oct 25, 2007 2:24 pm
Location: Chandler, AZ


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